For your convenience, we've provided answers to some of our most-asked customer service related questions below. If you don't find what you're looking for here, please send an email to cs@pinkcherry.ca or call us toll free at 1-888-780-PINK (7465) . We'll be glad to help out.

I just bought something from your site. How long will it take to arrive?
All orders are processed and shipped within 24 hours (in stock items only, check the item status on the product page) during the business week. Your order will be processed and shipped same business day if made before noon. Ship times are from 1 to 7 business days, depending on your location. Most parts of Ontario and Quebec get next day delivery. Keep in mind that weekends and holidays, are not considered business days by PinkCherry, or our shipping partners.

Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?
Discreet shipping is important to many of us. Your order will come packaged in a plain brown box. The shipping label will read TBMBM, which is our parent company. Below is a sample of an order ready to be shipped. Your credit card or Paypal account will be charged under the name TBMBM as well.

How much is shipping?
Canada Post Expedited shipping is free if your order is over $49 (before tax) otherwise it is just $9.99. Canada Post Xpresspost (1-3 business day delivery) and UPS Ground (1-7 business day delivery) rates are calculated on checkout.

How do you ship?
We ship via Canada Post and UPS. Keep in mind that UPS does not ship to PO boxes, so any address containing a PO box must be shipped via Canada Post. We provide shipping confirmation and tracking number via email the day your order ships. Your product is shipped within 24 hours as long as it is in stock as indicated on each product page.

How does your 110% guarantee work?
PinkCherry Canada offers you the best service and price for sex toys on the Internet. To ensure you get both, our 110% guarantee gives you back 110% of the difference if you find a lower price. For example, if the price difference was $10.00, you will get the $10.00 off the price plus another $1.00. Please note that the 110% guarantee only applies to in-stock items of the same model number from an authorized Canadian retailer. If you find a lower price please call us toll free at 1.888.780.PINK (7465) (Mon-Fri 9am-5pm EST).

What is your return policy?
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

• vibrators and dildos
• douche/enema kits
• anal toys, beads and plugs
• cock and ball devices, cock rings and cock sleeves
• gags and ropes

Lubes, massage oils, condoms, and body paints are also not returnable.

Defects
If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us at cs@pinkcherry.ca to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

How does your free double warranty program work?
PinkCherry Canada stands behind the products that we sell by not only handling any warranty issues but we also doubling the manufacturer's warranty. Standard return policy applies as stated above under defects.

Can I cancel my order?
Your order is processed and shipped same day in most instances so you get it quickly. There is therefore no way to cancel an order once it has been made. Please order carefully.

I have a PinkCherry ad code (sometimes called a coupon code), where do I enter the PinkCherry ad code / coupon code?
Your ad code / coupon code can be entered in the shopping cart by click here. Once entered you will see the discount for the PinkCherry ad code / coupon code automatically applied to the total.

How can I contact you?
You can reach us toll free by phone or email Mon-Fri 9am-5pm EST (excluding holidays)

Email: cs@pinkcherry.ca

Phone: 1.888.780.PINK (7465)

Mailing Address (not open to the public):
PinkCherry.ca Canada (a division of TBMBM, Inc.)
15-504 Iroquois Shore Road
Oakville, ON L6H2R3
Canada

All charges are in Canadian dollars. US shoppers, please visit PinkCherry.com to shop in US dollars.