Customer Service Frequently Asked Questions

For your convenience, we've provided answers to some of our most-asked customer service related questions below.
If you don't find what you're looking for here, please click here to contact us.

Shipping: When will my order arrive?

Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?

How much is shipping?

How do you ship?

How does your 110% guarantee work?

33 Day Price Match Guarantee.

What is your return policy?

What if an item is defective?

Can I cancel my order?

I have a PinkCherry ad code (sometimes called a discount code), where do I enter the PinkCherry ad code / discount code?

What products do your sale restrictions include?

How We Measure

How do I take advantage of my tax-exempt First Nations Status?

How can I contact you?

How to unsubscribe to the newsletter

How do I reset my password?

Can I add an order to my account?

How do backordered items work?

Does PinkCherry have a store I can visit?

Do you ship to P.O. Boxes?

Can I place my order over the phone?

How can I place an order?

I want to cancel my order but it has already been processed

How do PinkCherry Points work?

Please click here to contact us

Mailing Address (not open to the public): Canada (a division of TBMBM, Inc.)
2-1283 North Service Rd E
Oakville, ON L6H 1A7
Toll free at 1-888-780-PINK (7465)

All charges are in Canadian dollars. US shoppers, please visit to shop in US dollars.